An AI receptionist for builders and renovators
The best enquiry of the month tends to ring while you're up a ladder or on a slab pour. Your AI receptionist picks up, asks about the project, the budget and where the plans are at, and books a site visit or a first call in the times you've kept free.
Example call: an extension enquiry while you're on site
Your customer rings your business number.
Example call to Ridgeline Building Co, a fictional business. Your customer, Hannah, rings your business number about: Rear extension: bedroom and living, Norwood SA. Your AI receptionist answers on the first ring, asks the kind of project, the address, where the plans are up to and the budget range, then books Sat 9:00am and reads it back. Hannah gets a text: Hi Hannah, your site visit with Ridgeline Building Co is Sat 9:00am at 22 Osmond Tce, Norwood. Please have your plans handy. Need to change it? Reply to this text. You get an email: New project enquiry: Hannah, 0491 570 045. Rear extension (bedroom and living), plans drawn, not lodged with council. Budget 300 to 400 thousand. 22 Osmond Tce, Norwood. Site visit Sat 9:00am.
Example call for a fictional business.
Read the whole call
- AI receptionistThanks for calling Ridgeline Building Co. You're speaking with their AI receptionist. Is this about a new project, or a job they're already working on?
- HannahA new one. We want a bedroom and a second living area added at the back of our place in Norwood.
- AI receptionistA rear extension, then. Have you had plans drawn, and is there a budget range you're working to?
- HannahA draftsperson has done plans, but nothing's gone to council. We're thinking 300 to 400 thousand.
- AI receptionistThanks. The next step is a site visit, so the builder can see the block and go through the plans. I have Thursday at 4pm or Saturday at 9am.
- HannahSaturday morning works.
- AI receptionistSo that's Hannah, a site visit Saturday at 9am at 22 Osmond Terrace, Norwood, for a rear extension with plans drawn. Have I got that right?
- HannahYes, that's it.
- AI receptionistYou're booked. I'll text you the details now. Have the plans handy on the day.
Four kinds of caller, four different conversations
Its opening question works out who's ringing. A new client gets your qualifying questions; everyone else gets a message taken properly.
New projects
New homes, knockdown rebuilds, extensions, second storeys and renovations. It asks what they want built, where, when they hope to start and where their plans are up to.
Clients mid-build
A homeowner with a question about their job gets their name, address and question written down and sent to whoever runs that site, not lost in a voicemail.
Past clients
A sticking door or a crack after handover. It takes the address and what they've noticed, and passes it on so you can arrange a look.
Trades and suppliers
A delivery driver who can't find the site, or a sub asking about tomorrow's start. It takes the message and marks it for the same day.
Serious projects and tyre-kickers, sorted politely
You set the questions and the lines it won't cross. Everyone gets a courteous answer, and you get a summary that tells you which calls to return first.
- Project type, address and the rough size of the job, so you know before you drive out whether the block suits your kind of work.
- A budget range in the caller's own words. If you have a minimum project size, it can say so in wording you've approved, then still take their details.
- Plans and approvals: none yet, drawn, or lodged. That one answer usually tells you how close someone is to signing.
- When they want to start, so a client hoping to break ground next month isn't treated the same as one thinking about next year.
- Early-stage callers are flagged as early stage, never turned away. You decide whether they get a site visit or a phone call.
Site visits booked around your week
Most builders keep a couple of windows a week for quoting: late afternoons, a Saturday morning. We set those up in your Google or Outlook calendar, and the receptionist only offers what's still open. It reads the time and address back before it books, then texts the client a confirmation.
After a visit, quotes go quiet more often than they get rejected. A follow-up by text and email can go out on the schedule you choose, in wording you've signed off, so the client hears from you while you're back on the tools.
Buildxact, Buildertrend and your estimating tools
Plainly: it doesn't push enquiries into Buildxact, Buildertrend or any other building software as standard. What you get is a written summary of every call by email, laid out so it's quick to copy into your estimating or job system.
If having the enquiry land straight in your software matters, we can build a connection for your account. We'll scope it and give you a price before you pay anything.
What we do before it goes live
We build it with you. You approve the script and ring it yourself until you're happy.
- Your project types, the suburbs you build in and the jobs you don't take on.
- Your qualifying questions, in the order you'd ask them across a kitchen table.
- Which days and times are for site visits and which are for phone calls.
- Who hears about what: new enquiries to you, site questions to your supervisor, defects to whoever handles maintenance.
- Changes within 2 business days when your process changes, under our change guarantee.
What it costs
From A$499 a month, set up and looked after by us. Every system starts with a 14-day free trial.
Card required. 14-day free trial, then $499/mo from day 15. No setup fee. No lock-in contract; cancel any time. Cancel before the trial ends and pay nothing.
Questions owners ask
Can an AI receptionist qualify building enquiries by budget?
Yes. It asks for a budget range using your wording and puts the answer in the summary. If you've set a minimum project size, it can tell the caller politely and still take their details, so you choose who to follow up.
Will it give callers a price for an extension or a new home?
No, unless you've approved exact wording for it, such as a starting-from figure for a standard job. Pricing a build needs a site visit and plans, so by default it books the visit and leaves the numbers to you.
Can it book site visits around my schedule?
Yes. It books into your Google or Outlook calendar and only offers the windows you've set aside for visits that are still free. The client gets a text with the time and address.
What happens when a client rings about a job already under way?
It recognises it as an existing job from the first question, takes their name, the address and the question, and emails it to you or the site supervisor straight away. It doesn't make promises about the build.
Does it connect to Buildxact or Buildertrend?
Not as standard. Each call arrives as an emailed summary ready to enter. If you want enquiries going straight into your software, we can build that connection for your account, scoped and priced before you pay.
Last updated
See if it fits your business.
A few quick questions, about a minute.
See if it fitsOr ring
0468 050 520Our AI receptionist answers, tells you how it would work for your business and books you a call with Sam.