Integrations: what your AI receptionist connects to
Your AI receptionist books into Google or Outlook calendar, emails you a summary of every call and texts the caller a confirmation from the day it goes live. We also connect it to your job or practice software, like ServiceM8, Fergus, simPRO or Cliniko, so a call becomes a job or a booking without anyone typing it in.
Example call: the summary arrives laid out like a job card
Your customer rings your business number.
Example call to Kestrel Pest Control, a fictional business. Your customer, Jordan, rings your business number about: Termite inspection, Rockingham WA. Your AI receptionist answers on the first ring, asks the address, whether it's a house or a unit, and what they've seen, then books Thursday 10:00am and reads it back. Jordan gets a text: Hi Jordan, Kestrel Pest Control has you booked for a termite inspection at 14 Kent St, Rockingham on Thursday at 10:00am. Until then, please leave the skirting as it is. You get an email: New job: termite inspection, Thu 10:00am. Client: Jordan, 0491 570 111. Site: 14 Kent St, Rockingham WA, house. Notes: hallway skirting crumbled when pushed, left undisturbed, no inspection in the last year.
Example call for a fictional business.
Read the whole call
- AI receptionistThanks for calling Kestrel Pest Control. I'm their AI receptionist. How can I help?
- JordanI think I've got termites. The skirting board in the hallway crumbled when I pushed on it.
- AI receptionistThat's worth a proper look. Please leave it as it is so the technician can see it undisturbed. What's the address, and is it a house or a unit?
- JordanA house. 14 Kent Street, Rockingham.
- AI receptionistThanks. Has the place had a termite inspection in the last year?
- JordanNot that I know of.
- AI receptionistThe first free inspection time is Thursday at 10am. So that's Jordan at 14 Kent Street, Rockingham, a house, crumbling skirting in the hallway, inspection Thursday at 10am. Is that right?
- JordanYep, that's right.
- AI receptionistYou're booked. I'll text you a confirmation now.
Every integration, by what's true today
Four tiers. The first comes with every setup. The second we set up for you as part of the build. The third is work we do for your account, priced before you agree to it. The fourth depends on another company approving us, and until it does, we say so.
| Tier | Where it stands today | |
|---|---|---|
| Google Calendar | Included now | Books straight into your calendar, and only into times that are free. |
| Outlook calendar | Included now | Works the same way with a Microsoft 365 or Outlook calendar. |
| Email summaries | Included now | Every call written up by email: who rang, what they need, where, and how urgent. |
| Text confirmations | Included now | The caller gets a text confirming the booking or the next step. |
| Facebook Messenger | Set up for you | A chat assistant replies to Facebook messages any hour, answers your questions and books or gathers quote details. |
| Instagram DMs | Set up for you | The same assistant on Instagram direct messages, in your words. |
| Website chat | Set up for you | A chat box on your website that answers and books the same way. |
| Email and SMS follow-up | Set up for you | Quote follow-ups, booking reminders and review requests by text and email, written with you. |
| Urgent call alerts | Set up for you | Urgent calls can text your on-call phone as well as landing in your email. |
| Call forwarding to your mobile | Set up for you | Urgent calls can be put straight through to your mobile. We test it with you on a real call before launch. |
| Stripe | Set up for you | Connect your Stripe account and customers can be sent a quote, invoice or payment link by text or email. |
| ServiceM8 | We connect it | A call becomes a new job or a note in your ServiceM8, with the address and details filled in. |
| Fergus | We connect it | New enquiries and jobs created in Fergus from your calls. |
| simPRO | We connect it | Calls become leads or jobs in simPRO. Your simPRO admin approves the connection once. |
| Jobber | We connect it | New requests and clients created in Jobber from your calls and messages. |
| AroFlo | We connect it | Connected once AroFlo switches on API access for your account, which you ask their support for. |
| Cliniko | We connect it | Bookings made straight into your Cliniko appointment book. |
| Halaxy | We connect it | Books into your free Halaxy times. Halaxy charges for its API add-on on your account. |
| Nookal | We connect it | Books into your Nookal availability. |
| Splose | We connect it | Appointments and new patients created in Splose. |
| Xero | We connect it | New callers added as Xero contacts, if you want them there. |
| Anything else with an API | We connect it | Webhooks and custom connections reach almost any system with an API. Tell us what you use. |
| PropertyMe | Works alongside | Every call written up and emailed to your team, ready to log in PropertyMe. |
| PropertyTree | Works alongside | Every call written up and emailed to your team, ready to log in PropertyTree. |
Chat and quote assistants on Facebook, Instagram and your website
The phone is one way in. The same system answers the messages, in the same voice, with the same rules.
Replies while you work
A message at 10pm about a split system gets an answer then, not the next morning, with your prices only where you've approved them.
Gathers what you need to quote
Asks the questions you'd ask: the address, the size of the job, photos if they help. You get it written up, ready to price.
Quotes and payments
With Stripe connected, your standard quote or a deposit link can go out by text or email for the customer to accept or pay.
A sales assistant, if you want one
Give it your services, prices and the way you sell, and it follows up enquiries, answers objections in your words and books the next step.
One inbox
Calls, texts, Facebook, Instagram and website chats land in one place, so nothing sits unread in an app you forgot to check.
ServiceM8: how the connection works
ServiceM8 lets every account create its own API key under Settings, then API Keys, with no developer account needed. With that key we can build a link so that after a call, the enquiry is created in your ServiceM8 as a new job with the address and description filled in, or added as a note. You choose which.
We set it up with you: which status new work lands in, which fields matter to you, and who checks it. We test it with calls on your account before it touches a real customer, and you see any cost before you pay.
Prefer to keep it separate? The emailed summary carries the same details, set out in the order you'd type them in.
PropertyMe and PropertyTree: how we work alongside them
PropertyMe and PropertyTree only open direct connections to software partners they approve, so we work alongside them rather than inside them.
What an agency gets instead: tenant, owner and applicant calls answered, viewings and callbacks booked into your calendar, and a summary of each call by email with the property, the caller and the issue, ready for your team to log.
How we connect your software
The same four steps for every job or practice system.
- You tell us what you run and what should happen after a call: a new job, a note, a contact, or just the email.
- We check what your plan with that software allows, and confirm how it will connect.
- You see the scope and any cost before work starts. Say no and your receptionist runs exactly as it would have anyway.
- We build it, test it with test calls on your account, and look after it along with the rest of your system.
What it costs
From A$499 a month, set up and looked after by us. Every system starts with a 14-day free trial.
Card required. 14-day free trial, then $499/mo from day 15. No setup fee. No lock-in contract; cancel any time. Cancel before the trial ends and pay nothing.
Questions owners ask
Can your AI receptionist connect to ServiceM8?
Yes. We connect it to your ServiceM8 account so a call becomes a new job or a note, and you see any cost before you pay. Every call also reaches you as an emailed summary.
Which calendars can it book into?
Google Calendar or Outlook. It reads your free times, offers only those, reads the booking back to the caller and texts them a confirmation.
Does it work with PropertyMe or PropertyTree?
It works alongside them. Both only open direct connections to partners they approve, so every call is written up and emailed to your team, with the property, the caller and the issue set out ready to log.
What does connecting my software cost?
It depends on the software and what you want it to do. You see the scope and any cost, and agree to them, before any work starts.
I use simPRO or something else. Can you connect it?
Yes for simPRO, and for most job and practice software with an API. Tell us what you run and we'll confirm how it connects before you pay.
Do I have to change my job software?
No. The receptionist sits in front of whatever you already run. Calls are answered, booked into your calendar and summarised by email, so your back office stays as it is.
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