AI automation for Perth businesses, built by the person you talk to
OP Digital is Sam, working from Perth. He builds AI receptionists, lead capture, instant replies and the links between the apps you already use, then keeps them running. The person who scopes your project is the one who builds it and the one you ring when something needs to change.
Example call: a Perth pool business books a green pool visit
Your customer rings your business number.
Example call to Banksia Pool Care, a fictional business. Your customer, Grace, rings your business number about: Green pool recovery, Applecross WA. Your AI receptionist answers on the first ring, asks what's wrong with the pool, whether the pump is running, its rough size and when they need it sorted, then books Fri 10:00am and reads it back. Grace gets a text: Hi Grace, Banksia Pool Care will see you Fri 10:00am at 18 Kintail Rd, Applecross about your green pool. To change the time, just reply. You get an email: New booking: Grace, 0491 570 104. Pool gone green after the heat, pump running, about 40,000 L. Guests Sunday. 18 Kintail Rd, Applecross. Fri 10:00am.
Example call for a fictional business.
Read the whole call
- AI receptionistHi, you've reached Banksia Pool Care. I'm their AI receptionist. What's going on with your pool?
- GraceIt's gone green after last week's heat, and we've got people over on Sunday.
- AI receptionistNot ideal before a get-together. Is the pump still running, and roughly how big is the pool?
- GracePump's running. Standard backyard pool, about 40,000 litres I think.
- AI receptionistThanks. A technician can come Friday at 10am or 2pm. Which would you like?
- Grace10am, please.
- AI receptionistLet me check: Grace, a green pool visit Friday at 10am at 18 Kintail Road, Applecross, pump running, around 40,000 litres. All correct?
- GraceThat's right.
- AI receptionistYou're booked in. A text with the details is on its way.
A one-person AI agency, on purpose
There's no sales team and no account manager here. Sam talks to you, writes the scope, builds the system and gets the alert if it breaks. Nothing gets lost between the person who promised it and the person who built it.
Most projects are done over the phone and online, which is how we work with businesses across Australia. If you're in Perth and would rather sit down together, Sam can come to you.
The flip side of one person is honesty about capacity. If a project is bigger than we can do well, or the right answer is software you can buy off the shelf, you'll hear that on the first call.
What we build
Each piece works on its own. Most businesses start with the one that's costing them the most enquiries and add the rest later.
AI receptionists
Answers your line on the first ring at any hour, asks your questions, books into your Google or Outlook calendar and emails you a summary. It runs on one of the strongest AI models available, and we switch it over as better ones arrive.
Lead capture into one CRM
Calls, website forms and Facebook lead ads land as contacts in one place, so you stop scrolling through texts, emails and DMs to find the person you quoted last week.
Instant replies and follow-ups
A text back within seconds when you can't get to the phone, and follow-up by text and email on a schedule you approve, so enquiries don't go cold while you're busy.
Review requests
After a job is finished, the customer gets a short request to leave a Google review, sent the same way every time.
Chat assistants
Replies to messages on Facebook, Instagram and your website chat with the answers you've approved, and passes anything else to you.
Custom tools and workflows
Portals, dashboards, internal tools and the joins between apps that don't talk to each other. Connections to job or accounting software are scoped and quoted for your account before you pay.
How a project runs
The same six steps whether it's one receptionist or a bigger custom build.
| What happens | Your part | |
|---|---|---|
| 1. A call | We talk through where enquiries and admin time are slipping, and whether automation is the right fix. | Explain how a normal week runs. |
| 2. Written scope | You get a written scope with a fixed quote for custom work before anything is built. | Read it, ask questions, say yes or no. |
| 3. Build | Sam builds it around your questions, your calendar and the words your customers use. | Answer a few questions as they come up. |
| 4. Test with you | You ring it, message it and try to trip it up. What you find gets fixed before launch. | Test it the way a customer would. |
| 5. Go live | It switches on for real calls and enquiries. | Carry on working, and tell us if anything sounds off. |
| 6. Looked after | We monitor it and change it as your business changes. On the managed plan, changes land within 2 business days under our change guarantee. | Tell us what's changed. |
What you can check before you ring
We don't have a wall of logos, so here's what's real and open to anyone.
- WA Machine Services, a Perth machinery business, replaced an old website-builder site with one we built and went live in two days. The case study and the site are both public.
- Our own phone line runs on the same AI receptionist we set up for clients. Ring it and ask how it would work for you.
Where automation helps, and where it doesn't
Not every problem needs AI. These are the ones it handles well, and the limits we'll tell you about up front.
- Good fit: the same few questions answered over and over, calls missed while you're working, quotes nobody follows up, details copied by hand from one app into another.
- Good fit: enquiries arriving through several channels with no single list of who asked for what.
- Not a fit: anything that needs your judgement on the spot, such as pricing a complex job. The system gathers the details and hands them to you.
- Limits: the receptionist won't quote a price you haven't approved and never claims to be a person. Putting urgent calls through to your mobile is something we set up and test with you.
What it costs
From A$499 a month, set up and looked after by us. Every system starts with a 14-day free trial.
Card required. 14-day free trial, then $499/mo from day 15. No setup fee. No lock-in contract; cancel any time. Cancel before the trial ends and pay nothing.
Questions owners ask
What does an AI automation agency actually do?
It sets up software that handles the repetitive parts of running a business: answering calls, replying to enquiries, chasing quotes, asking for reviews and moving details between apps. At OP Digital that's built around how your business already works, then managed for you.
How much does AI automation cost for a small business in Perth?
There are two ways to pay. The managed plan, with the AI receptionist and follow-ups set up and run by us, is priced on this page. Custom builds such as portals, dashboards or software connections are scoped and given a fixed quote in writing before any work starts.
Can we meet in person?
Yes, if you're in Perth. Most of the work happens over the phone and online, but Sam can come to your business for the first conversation or to test the system with you.
Will it work with the software we already use?
Bookings go into Google or Outlook calendar as standard. We also connect it to your job, booking or accounting software, like ServiceM8, Cliniko or Xero, and you see any cost before you pay.
How long does an AI automation project take?
It depends on the scope, and the written scope says how long before you agree to anything. A website on its own has a fixed delivery promise; WA Machine Services went live in two days.
Will my customers know they're dealing with AI?
Yes. The receptionist and chat assistants say they're AI. We'd rather a customer knows and gets a fast, accurate answer than be misled.
Last updated
See if it fits your business.
A few quick questions, about a minute.
See if it fitsOr ring
0468 050 520Our AI receptionist answers, tells you how it would work for your business and books you a call with Sam.