Customers get a straight answer when they message you.
OP Digital sets up and runs AI chat for service businesses across Australia. It answers your customers by text and on your website, Facebook Messenger and Instagram DMs, day or night, from a knowledge base we write with you. It quotes from your own prices, asks the questions you've agreed, books into your calendar and hands the conversation to you with a summary.
How do we set it up?
We write the knowledge base and the rules with you, you approve them, and it goes live on text, your website, Facebook and Instagram.
We write the knowledge base
Your services, areas, hours, policies and the questions customers actually ask, written with you. It answers from that and nothing else, so it never guesses.We agree the rules
The prices it may quote, the questions it asks, what it must never say or promise, and when it hands over to you. You approve every word before it goes live.It goes live where customers message
By text, on your website, Facebook Messenger and Instagram DMs, connected to your calendar, with every conversation landing in your CRM inbox.
What can it do?
Give it the right knowledge base, workflows and rules and it can do what your business needs, quoting included. It can take an enquiry from the first message to a booked job and follow up after.
Answers from a knowledge base
We write it with you: your services, areas, hours, policies and the questions customers keep asking. It answers from that and nothing else.
Quotes from your own prices
You give us the prices and it quotes from them. It never invents one. If a job isn't on your price list it says the owner will confirm.
Asks the qualifying questions
The questions you've agreed, one at a time, so you know the job, the place and how urgent it is before you pick up the phone.
Books into your calendar
It offers only times that are free in your calendar and reads the booking back before confirming it.
Follows your do's and don'ts
What it may promise, what it must never say, what it passes to you. You approve the rules and we change them when you ask.
Follows up by text and email
If a customer goes quiet, it follows up by text and email, so the enquiry doesn't go cold. It stops when they reply.
Runs your workflows
We build the steps around how your business works: what happens when a lead replies, goes quiet, books or asks for you.
Hands over with a summary
When a conversation needs you, it passes it to you with a short summary, so you don't read the whole thread to catch up.
Works where customers message
Text messages, your website, Facebook Messenger and Instagram DMs, day or night, in your business's name. It says it's an AI and never claims to be a person.
Everything lands in one inbox
Every conversation goes into the CRM, an all-in-one inbox for calls, texts, emails and messages from every customer, in one place, on your phone.
What does a chat actually look like?
Here's a conversation on a website, with a note on each line explaining what the system is doing and why.
8:12pm, Sunday. A customer opens the chat on Kestrel Electrical's website.
Nobody is at the desk. This is the message that normally sits unread until Monday and is gone by then.
Your AI chatHi, I'm Kestrel Electrical's AI assistant. What can I help with?
It says it's an AI up front, in the business's name.
CustomerDo you install extra power points in Geelong? Roughly what does it cost?
Your AI chatYes, we cover Geelong. A double power point is $140 supplied and installed on a standard wall. How many are you after?
That price came from the price list the business gave us. It quotes from the list and answers the question in one go.
CustomerThree, in the home office.
Your AI chatThree would be $420. Is the wall plasterboard or brick?
One of the qualifying questions agreed with the owner. The answer decides whether the job is a standard price or needs a look first.
CustomerPlasterboard. Would you knock something off if I pay cash?
Your AI chatI can't change prices, that's the owner's decision. I'll pass your question on with the booking.
A rule from the do's and don'ts: it never offers a discount. It doesn't argue, and it doesn't make a promise it can't keep. The question goes to the owner.
CustomerFair enough. Can someone come Tuesday?
Your AI chatI've got Tuesday 8am or 1pm. Which suits?
Real openings read from the business's calendar, not a promise to get back to them.
Customer1pm.
Your AI chatSo that's three double power points in the home office, plasterboard wall, Geelong, Tuesday at 1pm. Have I got that right?
It reads the booking back before it confirms anything, so a misheard detail is fixed in the chat, not at the front door.
CustomerYep, that's right.
The chat ends. The owner's phone buzzes.
A summary: the job, the quote from the price list, the booking, and the cash-discount question for the owner to answer. The whole conversation is in the CRM inbox, next to that customer's calls, texts and emails.
Example chat for a fictional business, not a conversation with a real customer. The behaviour shown is how the system is configured to work in every chat.
Want the phone answered too? See the AI receptionist
What do you have to do?
Send us your prices and read the knowledge base once. We build and connect everything else.
Send us your prices
The prices you want quoted. If something isn't on the list it won't quote it, it will say you will confirm.
Read it once
Check the knowledge base and the do's and don'ts, and tell us what to change. The build and the connections are on us.
Change it any time
Prices moved, hours changed, a service dropped. Tell us and it is updated within 2 business days, under our change guarantee.
What does it cost?
AI chat is part of the managed AI system at from A$499 a month after a 14-day free trial, at no extra charge, with no setup fee and no lock-in.
fromA$499a month
- Unlimited inbound calls
- AI chat by text and on your website, Facebook and Instagram: answers questions, quotes from your prices, qualifies and books, any hour
- CRM (an all-in-one inbox: calls, texts, emails and messages from every customer, in one place, on your phone)
- A fast first response to new enquiries
- Qualification questions agreed with you
- Booking, or the agreed next action
- Follow-up by SMS and email
- Handover to your team with a summary of each conversation
- Google review automation
- Website included if you need one
Card required. 14-day free trial, then $499/mo from day 15. No setup fee. No lock-in contract; cancel any time. Cancel before the trial ends and pay nothing.
One extra booking a month can cover it. AI chat comes with the managed AI system, from A$499 a month, along with the receptionist, the CRM and Google review automation. If your average job is worth more than the monthly price and chat books one you would otherwise have lost, it has paid for itself.
Common questions
What is AI chat?
AI chat is an AI that answers your customers' texts and messages on your website, Facebook Messenger and Instagram DMs. It answers from a knowledge base we write with you, quotes from your own prices, asks the questions you've agreed and books into your calendar.
Where does it work?
By text, on your website, in Facebook Messenger and in Instagram DMs. Every conversation lands in your CRM inbox, next to the calls, texts and emails from the same customer.
Will it make up a price?
No. It quotes only from the prices you give us. If a job isn't on your list, it says you will confirm the price and passes the question to you. That is the most important rule in how it is built.
Can it quote and book a job?
Yes. It quotes from your price list, offers only times that are free in your calendar and reads the booking back before it confirms it.
Can I tell it what not to say?
Yes. Your do's and don'ts are part of what we write with you: what it may promise, what it must never say, and which questions it passes to you. You approve them before it goes live.
Does it pretend to be a person?
No. It tells people it's an AI assistant and won't claim to be a person, even if asked.
What happens when it can't help?
It says so rather than guessing, takes the customer's details and hands the conversation to you with a short summary of what they asked.
What is the CRM?
An all-in-one inbox. Calls, texts, emails and messages from every customer sit in one place, on your phone, so you don't chase them across apps.
Does AI chat cost extra?
No. It is part of the managed AI system at from A$499 a month, after a 14-day free trial, with no setup fee and no lock-in contract. A card is required at signup.
Is this the same as the AI receptionist?
They work together. The receptionist answers your phone calls, and chat answers your written messages. Both are in the managed AI system and both feed the same inbox.
Related products
Last updated