Quotes that chase themselves until they book or say no.
Quote follow-up sends every customer you've quoted a short, polite message on day 2, 5 and 9 until they book or say no, so a quote doesn't go quiet just because nobody chased it. OP Digital writes and runs it for service businesses across Australia, and it's quoted per job.
What happens after you send a quote
You send Sarah a quote for her back fence.
Example for Hillcrest Fencing, a fictional business. You send Sarah a quote for her back fence. Two days later she hasn't replied, so a polite follow-up goes out: "Hi Sarah, just checking you got the quote through okay. Any questions, just reply here." Sarah replies: "Yes, happy to go ahead. When can you start?" Her reply comes straight to you, and you step in to close the job.
Example for a fictional business.
How does quote follow-up work?
You send the quote as usual, the system follows up on day 2, 5 and 9, and it stops the moment the customer replies.
Most quotes do not die because the price was wrong. They die in silence because nobody followed up. Yours get a polite, persistent sequence, and you only step in to close.
You send the quote
Send it exactly the way you always have. Nothing changes on your end and there is nothing new to remember.The system follows up
On day 2, 5 and 9 your customer gets a short, polite message written to sound like you. Spaced out, never pushy.They book or say no
Either way you get an answer. Nothing sits in your pipeline going cold while you are busy with the next customer.
What do you have to do?
Approve three messages. We plug into how you already send quotes and run it from there.
We plug in
We work with however you already send quotes and confirm on the call what we can connect to. No new software to learn.
We write your sequence
Three follow-up messages written in your voice. You approve every word before anything goes live.
Live in days
From then on it runs itself. The only time you hear from it is a ping when a customer replies.
What does it cost?
Quote follow-up is quoted per job.
It depends on how you send quotes and how many go out each month, so we price it on a call before anything starts.
One rescued quote can cover the cost. Big quotes sit longest, and they cost the most when nobody follows up. Because it's priced per job, you know the numbers before anything starts.
Common questions
Will it annoy my customers?
No. The messages are polite, spaced days apart, and they stop the second the customer replies. Three friendly nudges over nine days, then it goes quiet.
How do you follow up on a quote without being pushy?
Keep each message short and polite, space them days apart, and stop the moment the customer replies. Our sequence sends one on day 2, 5 and 9, written in your voice and approved by you, and goes quiet as soon as they book, say no or you reply yourself.
What if they say no?
The sequence stops immediately and the lead is marked as closed. A clear no is still a win. You stop wondering and move on to the next job.
Can I jump in mid-sequence?
Yes. Reply to the customer yourself at any point and the system stands down. It never talks over you.
Does it work for big quotes?
Yes, especially for big quotes. The bigger the job, the longer people sit on the decision, and the more it costs you when nobody follows up.
How much does quote follow-up cost?
Quote follow-up is quoted per job. It depends on how you send quotes and how many go out, so we price it on a call before anything starts.
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